Terms of Use & Privacy Policy

Below, you will find our Terms of Use and Privacy Policy.

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Terms of Use

In these Website Terms and Conditions ("Terms"):

"Website" means this website, www.vieweet.com and www.smartviewing.com

"you" and/or "your" means any person who uses the Website.

"we", "us" and/or "our" means Virtual View App Limited, a company incorporated in England and Wales under registration number 08526295, whose registered office is at 123 Buckingham Palace Road, London, SW1W 9SH and whose VAT number is 169845355.

1. Introduction

1.1 Please read these Terms carefully and make sure that you understand them before you start to use the Website. We recommend that you print a copy of these Terms for future reference.

1.2 These Terms govern:

1.2.1 your access to, and use of, the Website and the content on it; and

1.2.2 your submission of any comments, postings, contributions, designs, words, images or other material to the Website ("Contributions").

1.3 If you choose to use certain services that are available via the Website your use of such services may be subject to additional terms and conditions which will be notified to you when you access such services. Some of the provisions contained in these Terms may also be superseded or supplemented by additional terms and conditions or notices published elsewhere on the Website. These will be drawn to your attention where applicable to you. In the event that there is any conflict between these Terms and any additional or supplemental terms on the Website ("Additional Terms"), the Additional Terms shall prevail.

1.4 By using the Website you confirm that you accept these Terms and that you agree to comply with them.

1.5 We may revise these Terms at any time. You should check this page from time to time to take note of any changes we make, as they are binding on you from the date that we make them.

1.6 These Terms, any Additional Terms and any contract concluded between us via the Website, are only available in the English language.

2. Access to the Website

2.1 We shall endeavour to provide constant, uninterrupted access to the Website and any content on it, but we cannot and do not guarantee to do so. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. Save where expressly stated otherwise in any Additional Terms, we will not be liable to you if for any reason the Website is unavailable or is withdrawn at any time or for any period.

2.2 You are responsible for making all arrangements necessary for you to have access to the Website.

3. Changes to the Website

We may update the Website from time to time, and may change the content of the Website at any time. However, please note that any of the content on the Website may be out of date at any given time, and we are under no obligation to update it.

4. Your Customer Account and Password

4.1 We may choose to restrict access to the Website or to parts of it to registered users.

4.2 If you choose, or you are provided with, a user identification name, code or password to access certain parts of the Website, you must treat such information as confidential. Your identification name, code and/or password are non-transferable.

4.3 We have the right to disable any user identification name, code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms or any Additional Terms.

4.4 If you know or suspect that anyone other than you knows your user identification name, code or password, you must immediately notify us at info@vieweet.com.

4.5 You are liable for any unauthorised use of your user name, code and/or password.

5. Acceptable Use Policy

5.1.1 You may only use the Website for lawful purposes. You may not use the Website:
(a) in any way that breaches any applicable local, national or international law or regulation;
(b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(c) to send, knowingly receive, upload, download, use or re-use any material (including Contributions) which does not comply with the Standards (as defined in Clause 5);
(d) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
(e) to knowingly transmit any data, send or upload any material (including Contributions) that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or adversely affect the operation of any computer software or hardware.

5.1.2 You agree:
(a) not to reproduce, duplicate, copy or re-sell any part of the Website save where expressly permitted to do so by these Terms or any Additional Terms; and
(b) not to access without authority, interfere with, damage or disrupt:
(i) any part of the Website;
(ii) any equipment or network on which the Website is stored;
(iii) any software used in the provision of the Website; or
(iv) any equipment or network or software owned or used by any third party.

5.2 Interactive Services

5.2.1 We may from time to time provide interactive services on the Website which shall enable you to upload or post Contributions to the Website, including, without limitation:
(a) comment facilities;
(b) uploading and exhibiting user designs;
(c) chat rooms;
(d) surveys; and/or
(e) bulletin boards,(together "Interactive Services").

5.2.2 Where we provide an Interactive Service, we will use reasonable endeavours to provide information to you about the kind of service offered and if it is moderated. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user or from the Contributions posted or uploaded to any Interactive Service by another user whether the Interactive Service is moderated or not.

5.2.3 The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online. Minors who are using any Interactive Service should be made aware of the potential risks to them.

5.3 Content Standards

5.3.1 The content standards set out in this Clause 5 ("Standards") apply to any and all Contributions, and to any Interactive Service associated with them.

5.3.2 Any Contributions will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Contributions, but you are required to grant us and other users of the Website a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Clause 6 (Grant of Licence to Use Contributions).

5.3.3 You must comply with the spirit and the letter of the following standards.

5.3.4 Contributions must:
(a) be accurate (where they state facts);
(b) be genuinely held (where they state opinions); and
(c) comply with applicable law.

5.3.5 Contributions must not:
(a) contain any material which is trade libellous or defamatory of any person;
(b) contain any material which is obscene, pornographic, offensive, hateful or inflammatory; (
c) promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
(d) be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
(e) be likely to harass, upset, embarrass, alarm or annoy any other person;
(f) be likely to deceive any person;
(g) infringe any intellectual property rights, other proprietary rights or the privacy or confidential information of any person;
(h) be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
(i) advertise any goods or service or be for a commercial purpose, provided that estate agents may upload Contributions to market properties subject to our prior approval and their compliance with these Terms and any Additional Terms;
(j) give the impression that they emanate from us, if this is not the case; or
(k) advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

5.4 Suspension and Termination

5.4.1 If we determine, in our absolute discretion, that you have breached this Clause 5 we may immediately take all or any of the following actions:
(a) temporarily or permanently withdraw your right to use the Website;
(b) temporarily or permanently remove any Contribution uploaded by you to the Website;
(c) issue a warning to you;
(d) issue legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
(e) take further legal action against you; and/or
(f) disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

5.4.2 We exclude liability for actions taken in response to breaches of this Clause 5. The responses described in this Clause 5 are not limited, and we may take any other action we reasonably deem appropriate in respect of your breach.

5.4.3 We will not be responsible, or liable to any third party, for the content or accuracy of any Contributions posted by you or any other user of the Website.

5.4.4 You acknowledge that your breach of this Clause 5 may cause damage or loss to us and you agree to indemnify us in full against any third party liabilities, claims, costs, loss or damage including consequential losses, incurred as a result of such a breach. If you are a consumer, this means you will be responsible for any loss or damage we suffer as a result of your breach of this Clause

5.5.4.5 We may provide your identity to a third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy. You also acknowledge that we may be required to hand over such information by order of a court of law.

5.5 Complaints

5.5.1 If you wish to complain about any Contribution posted to an Interactive Service, please e-mail us at info@vieweet.com setting out full details of your complaint. We will then review the Contribution and decide whether it complies with the Standards.

5.5.2 In order to investigate your complaint, we may need to share your identity and the details of your complaint with the user that posted the Contribution that is the subject of your complaint.

5.5.3 The views expressed by other users on the Website, including in any Contributions, do not represent our views or values.

6. Grant of licence to use contributions

6.1 You grant us a non-exclusive, transferable, perpetual, royalty-free, worldwide licence to copy, use, reproduce, distribute, display, publish, adapt, prepare derivate works of and/or amend any Contribution in any format, including in our services and products for any purpose including in relation to the promotion of our services and products. This licence shall include the right for any user of the Website to access and use the Contribution in accordance with Clause 7.2 and in connection with the functionality of the Website.

6.2 We reserve the right, at our sole discretion, to make additions or deletions to, to edit, crop or arrange any Contributions prior to publication. We also reserve the right not to publish a Contribution in whole or in part or to remove a Contribution in whole or in part.

6.3 You warrant that you are entitled to grant us the rights set out in Clause 6.1 and that the use by us of any Contribution submitted by you shall not infringe the rights (including the intellectual property rights and privacy rights) of any third party.

7. Intellectual property rights

7.1 We are the owners or licensees of all intellectual property rights in the Website. All text, information, graphics, interfaces, photographs, video and other material available on the Website is protected by copyright, trade mark and other proprietary and intellectual property laws.

7.2 You may not use any of our intellectual property rights without our express written consent, however you are permitted to print or save to your individual PC, tablet or storage extracts from this Website for your own personal non-commercial use. This does not include downloading, storing, transmitting, displaying, copying or distributing any materials on the Website, or extracts from it, in a structured manner or creating a database in any form comprising all or part of any material on the Website.

7.3 If you are a business user, you may draw the attention of others within your organisation to content posted on the Website.

7.4 You must not modify any paper or digital copies of any materials you have printed off or downloaded from the Website and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

7.5 You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

8. Links

8.1 Where the Website contains links to other sites or resources, these links are provided for your information only. Such links should not be interpreted as endorsement by us of those linked websites or resources. We have no control over the content of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. You should check the terms of use applicable to any website or other resource that you link to from the Website.

8.2 You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice.

9. Advertising and sponsorship

The inclusion of any advertising or any sponsorship material on the Website does not constitute an endorsement of the relevant advertiser or sponsor or their goods or services. Any correspondence or dealings you have with advertisers or sponsors are solely between you and the relevant advertiser or sponsor. We shall not be responsible for any loss or damage of any kind suffered or incurred by you as a result of any correspondence or dealing you have with any advertiser or sponsor.

10. Data protection and cookies

Our Privacy Policy, sets out the terms on which we process any personal data we collect from you, or that you provide to us when using the Website and which sets out information about the cookies we use on the Website. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

11. No reliance on infortmation

11.1 The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice (including, without information, seeking full particulars of the relevant property from an estate agent) before taking, or refraining from taking, any action on the basis of the content on the Website. In particular, the property descriptions, images and videos on the Website, whilst displayed in good faith, are for information purposes only and we do not accept any liability or responsibility for their accuracy. It is the sole responsibility of prospective buyers/tenants to satisfy themselves as to the accuracy of any property information displayed on the Website and the responsibility of estate agents to ensure the accuracy of property descriptions provided on the Website and in any other property documentation/information.

11.2 Although we make reasonable efforts to update the information and content on the Website, we make no representations, warranties or guarantees, whether express or implied, that the information and content on the Website is accurate, complete or up-to-date at any time.

12. Limitation of our liability

12.1 Save as expressly provided in any Additional Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.

12.2 To the maximum extent permitted by law, we and our respective agents and representatives shall have no liability whatsoever to you or any third party for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your:

12.2.1 use of, or inability to use, the Website; or

12.2.2 use of or reliance on any content displayed on the Website, including your or a third party's Contribution(s).

12.3 If you are a business, please note that in particular, we will not be liable for:12.3.1 loss of profits, sales, business, or revenue;

12.3.2 business interruption;

12.3.3 loss of anticipated savings;

12.3.4 loss of business opportunity, goodwill or reputation; or

12.3.5 any indirect or consequential loss or damage.

12.4 If you are a consumer, please note that we only provide the Website for your domestic and private use only. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.5 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

12.6 Nothing in these Terms excludes or limits our liability for:

12.6.1 death or personal injury caused by our negligence;

12.6.2 fraud or fraudulent misrepresentation; or

12.6.3 any other liability that cannot be limited or excluded by law.

13. Miscellaneous

13.1 If any provision in these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision shall be enforced to the maximum extent permissible, and the remainder of the Terms shall remain in full force and effect.

13.2 Any failure by us to enforce or exercise any provision in these Terms shall not constitute a waiver of that provision or any other provision.

13.3 We may transfer, assign, sublicense or pledge in any manner whatsoever, any of our rights and obligations under these Terms to any third party without notice and without the need to receive your consent. You may only transfer, assign, sublicense or pledge your rights or your obligations under these Terms to another person if we provide our consent to you in writing.

13.4 If you are a consumer, you have legal rights in relation to services not provided with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office or via the Citizens Advice website at: www.citizensadvice.org. Nothing in these Terms will affect these legal rights

14. Applicable law and jurisdiction

14.1 These Terms, their subject matter and their formation, are governed by English law.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising in connection with these Terms (including any non-contractual terms). However, if you are a consumer and are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

14.3 For information regarding the European Commission's new online dispute resolution platform, please see http://ec.europa.eu/consumers/odr/.

15. Contact us

To contact us, please e-mail info@vieweet.com.

Privacy Policy

1. Scope

This website (the "Website") is operated by Virtual View App Limited, a company incorporated in England and Wales under registration number 08526295, whose registered office is at 123 Buckingham Palace Road, London, SW1W 9SH and whose VAT number is 169845355 ("we", "us", "our").

We comply with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.
The aim of this statement is to tell you how we will use any personal data you provide through the Website. Please read it carefully before you proceed.

2. What information do we collect?

You do not have to give us any personal data in order to use most of the Website.
However, if you wish to register on the Website in order to use our Vieweet and SmartViewing services we will collect the following personal data from you: name, email address and telephone number.
You may also choose to provide a photograph for your personal profile.
In addition, we may automatically collect information about the Website that you came from or are going to. We also collect information on which pages of the Website you visit, IP addresses, the type of browser you use and the times you access the Website. However, this information is aggregated and is not used to identify you.

3. How will information about you be used and shared?

The information we collect allows us to
(a) provide our Vieweet and SmartViewing services to you;
(b) verify your identity;
(c) administer the Website and provide customer services;
(d) meet legal, regulatory and compliance requirements;
(e) monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
(f) gather management information to form statistical and trend analysis;
(g) communicate with you;
(h) investigate any complaints about the Website;
(i) personalise your experience of the Website.

We may share your personal data with estate agents for their own analytical purposes and so that they can send you marketing communications (for which see section 5 below).We may employ the services of a third party to help us in certain areas, such as website hosting, maintenance, call centre operation and identity checking. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.

4. Transfer your information outside the EU

We may transfer some of your information to countries outside of the EU. Some of these countries may not have equivalent data protection legislation protection the use of your personal information. By submitting your information to the Website, you consent to such transfers taking place.

5. Marketing communications

We would like to keep you up to date with details of our products and services using the information that you have supplied above. We would like to do this by email. If you would prefer us not to contact you, please contact us at info@vieweet.com.
We may wish to share your details with estate agents that use the Website so that they can inform you about properties that might be of interest to you and provide further information about their services. If you would like to be contacted by these estate agents, please contact us at info@vieweet.com.

6. Cookies

6.1 Use of Cookies on the Website

We use cookies to collect information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.
We use the following categories of cookies on the Website:

Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have asked for such as remembering your login details cannot be provided.

Category 2: Performance Cookies
These cookies collect anonymous information on how people use the Website. For example, we use Google Analytics cookies to help us understand how customers arrive at the Website, browse or use the Website and highlight areas where we can improve areas such as navigation and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.

6.2 Use of Web Beacons

Some of the pages on the Website may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

7. Links

The Website contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from the Website. We encourage use to review the privacy policies of those other websites so you can understand how they collect, use and share your information.

8. Security

We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

9. Sale of the business

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

10. Access to your information

You are entitled to see the information held about you. If you wish to do this, please contact us at info@vieweet.com. We may require you to provide verification of your identity and to pay an administration fee (which is currently £10) to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation.

11. Updating your information

You may review, correct, update or change your personal information at any time by contacting us at info@vieweet.com.
If you opted to receive newsletters, commercial emails or other communications from us or estate agents at the time you registered on the Website but subsequently change your mind, you may opt-out by emailing us at info@vieweet.com.

12. Changes to our Privacy Policy

If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

13. How to contact us

If you have any questions about this statement or your personal information, please contact us at info@vieweet.com.